Money Talks - S1E13: Should you sign up with a digital bank that has no physical branches? | EP 13

A two-hour wait at a physical bank branch was enough to put off Ho Hean Chan from future visits. With the emergence of digital retail banks in Singapore promising seamless interactions, the Banking and Capital Markets Assurance Leader at PwC Singapore says the battle between digital and traditional retail banks will come down to who offers a better customer experience.