CPF Board identifies cause of website glitch, members’ data unaffected
TODAY file photo
SINGAPORE — The Central Provident Fund (CPF) Board has identified the root cause of the technical issues on its website that rendered some e-services unavailable since two weeks ago and reassured that all data, including members’ account details, are unaffected.
In a statement late this evening (Dec 14), the CPF Board said a particular integration component used by the website was found to be malfunctioning under high traffic to the website, which caused the wrong display of information in a few isolated cases. It is working with its IT vendor Microsoft to fix this and conduct extensive system testing before restoring full service.
“We apologise to members for the inconvenience caused. Much as we would like to bring the e-services online as quickly as possible, we cannot afford to compromise the stability and reliability of the e-services. We are working round the clock with Microsoft and all necessary resources have been mobilised to conduct thorough functional and load testing,” said Mr Ng Chee Peng, chief executive officer of CPF Board. We will update members on the restoration of the CPF e-services once the effectiveness of 2 the technical solutions have been robustly validated.”
The CPF Board also said no late charges will be levied due to the current unavailability of the CPF e-services. Eligible members who make voluntary contributions and top-ups will qualify for the applicable tax relief as long as the Board receives their applications through relevant alternative channels such as mail, CPF service centres, Self-Automated Machines and SingPost branches by Dec 31.
Selected e-services, accounting for 70 per cent of all online transactions made by members, were restored on Dec 2, including the ability to check and print account balances, contribution history and transaction history. More than half a million successful SingPass log-ins were made to those services to date, the CPF Board said.
In addition, the CPF Board has extended the weekday operating hours of its five service centres and CPF Call Centres.
