Jakarta flights normal, refunds on most airlines
A Garuda Indonesia airplane takes off from Soekarno-Hatta International Airport. Bloomberg file photo
SINGAPORE — In the wake of yesterday’s bombings in Jakarta, some airlines have are offering fee waivers to passengers who wish to change their travel plans.
Singapore Airlines, Tigerair and Jetstar Asia have said they would waive change fees for customers booked on the Jakarta route.
Jetstar Asia’s spokesman Robin Goh said the airline had received over a dozen calls from concerned customers as of 10am today (Jan 15), and the airline remains “sympathetic towards the situation in Jakarta”.
“Jetstar is waiving change-fees and fare difference to customers who would like to amend their travel plans to or from Jakarta over the next seven days,” he said.
In a statement posted on Singapore Airlines’ and Tiger Airways’ website, the carriers said they would waive re-booking fees for tickets to or from Jakarta that were issued yesterday or earlier, and meant for travel by Jan 20. However, rebooked tickets would have to commence by Jan 31.
Paseengers on Tiger Airways’ though, would have to pay the fare and tax difference on their new booking.
All airlines have advised passengers to arrive early at the airport in light of increased insecurity. ETHAN GUO
