Commentary: What to make of service charge in a self-service world? | Video
03:15 Min
Eating out in Singapore can come with a 10 per cent service charge. As restaurants adopt more self-service technology such as QR code ordering, diners may see less interaction with staff. This will not necessarily translate into less service charge, says NUS Business School professor Sumit Agarwal in this video commentary.
18 Jun 2024 06:00am
Eating out in Singapore can come with a 10 per cent service charge. As restaurants adopt more self-service technology such as QR code ordering, diners may see less interaction with staff. This will not necessarily translate into less service charge, says NUS Business School professor Sumit Agarwal in this video commentary.
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