Distribution of TraceTogether tokens scaled back amid falling demand

SINGAPORE: Distribution of TraceTogether tokens has been scaled back as the demand for them has fallen, said the Smart Nation and Digital Government Office (SNDGO) on Friday (Jul 1). 

From Aug 1, TraceTogether token counters at community clubs or community centres will operate only from Saturdays to Mondays, although the counters will be open at all 108 locations. 

About half of the counters currently operate every day, except on public holidays.

The TraceTogether token vending machines found in malls will also cease operations from Aug 1. 

SingPost's direct delivery service for TraceTogether tokens issued for the first time has been ended on Friday.

"We have scaled back the operations as there is no longer such high demand for tokens," said SNDGO in a Facebook post.

Members of the public who need a new token or a replacement may visit the TraceTogether counters during operating hours. They can also replace their old tokens at vending machines placed in community clubs/centres. 

SNDGO also said members of the public can switch to, or continue to use the TraceTogether App if there is a need to reactivate contact tracing. 

The list of counter and vending machine locations can be found at token.gowhere.gov.sg.

Singapore relaxed its COVID-19 curbs in April, with contact tracing measures such as TraceTogether and SafeEntry no longer needed for most venues from Apr 26. 

However, Health Minister Ong Ye Kung said the public should not delete their TraceTogether apps or discard their tokens as Singapore will step up its vaccinated-differentiated safe management measures if necessary. 

"We are taking a cautious, ‘step down but not dismantle’ posture for our public health measures. If the situation requires, we will have to step up (vaccinated-differentiated measures), and reactivate TraceTogether and SafeEntry," Mr Ong had said in Parliament in May.