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Making Business Personal

Insurer Income shows how unlocking data with knowledge and purpose leads to better communication with clients and even the creation of unique products that solve rapidly evolving customer pain points.
Making Business Personal

Making Business Personal - S1: Putting Data to Work

01 Sep 2021 07:00pm

Insurer Income shows how unlocking data with knowledge and purpose leads to better communication with clients and even the creation of unique products that solve rapidly evolving customer pain points.

Making Business Personal

About the show:

In its latest transformation, insurer Income fully embraces customer-centric strategies while reimagining financial planning. Their investments in data analytics, AI and machine learning are vital, but only a part of this evolution. Efforts to inspire staff to understand lifestyle pain points to innovate new products and services that create seamless customer journeys, is equally important.

With bite-size insurance products that are the first of their kind in Singapore, Income leads change by personalising and returning control to the customer. Their app-based creations that increase accessibility and affordability prove crucial to a company that has its roots in providing insurance for the masses.

Appreciating that insurance remains a people business, Income blends the human touch with its digital capabilities to provide an omni-channel experience to suit the needs of various policyholders. A transformation that proves customer experience is a key differentiator in markets today.

Brought to you by NTUC Income

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