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Making Business Personal

With fresh ideas and new-age technologies, Income is not just bringing its products closer to its customers but pushing accessibility to seamlessly blend with their lifestyles.
Making Business Personal

Making Business Personal - S1: Reimagining Insurance

08 Sep 2021 03:45pm

With fresh ideas and new-age technologies, Income is not just bringing its products closer to its customers but pushing accessibility to seamlessly blend with their lifestyles.

Making Business Personal

About the show:

In its latest transformation, insurer Income fully embraces customer-centric strategies while reimagining financial planning. Their investments in data analytics, AI and machine learning are vital, but only a part of this evolution. Efforts to inspire staff to understand lifestyle pain points to innovate new products and services that create seamless customer journeys, is equally important.

With bite-size insurance products that are the first of their kind in Singapore, Income leads change by personalising and returning control to the customer. Their app-based creations that increase accessibility and affordability prove crucial to a company that has its roots in providing insurance for the masses.

Appreciating that insurance remains a people business, Income blends the human touch with its digital capabilities to provide an omni-channel experience to suit the needs of various policyholders. A transformation that proves customer experience is a key differentiator in markets today.

Brought to you by NTUC Income

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