Making Business Personal
Making Business Personal - S1: Reimagining Insurance
With fresh ideas and new-age technologies, Income is not just bringing its products closer to its customers but pushing accessibility to seamlessly blend with their lifestyles.
In its latest transformation, insurer Income fully embraces customer-centric strategies while reimagining financial planning. Their investments in data analytics, AI and machine learning are vital, but only a part of this evolution. Efforts to inspire staff to understand lifestyle pain points to innovate new products and services that create seamless customer journeys, is equally important.
With bite-size insurance products that are the first of their kind in Singapore, Income leads change by personalising and returning control to the customer. Their app-based creations that increase accessibility and affordability prove crucial to a company that has its roots in providing insurance for the masses.
Appreciating that insurance remains a people business, Income blends the human touch with its digital capabilities to provide an omni-channel experience to suit the needs of various policyholders. A transformation that proves customer experience is a key differentiator in markets today.
Brought to you by NTUC Income