Nestle CEO apologises over instant formula recall
"I ... want to apologise sincerely for the worry and disruption this may have caused parents, caregivers and our customers," said Nestle CEO Philipp Navratil, adding that there have been no confirmed cases of illness linked to the firm's recalled infant nutrition products to date.
FILE PHOTO: A Swiss flag flutters on the headquarters of Nestle in Vevey, Switzerland, November 25, 2024. REUTERS/Denis Balibouse/File Photo
ZURICH: Nestle CEO Philipp Navratil has apologised over the recall in dozens of countries of some batches of the firm's infant nutrition products, a setback which dealt a fresh blow to the Swiss consumer goods giant after a challenging 2025.
"Before I explain the situation in more detail, I first want to apologise sincerely for the worry and disruption this may have caused parents, caregivers and our customers," Navratil said in a video published by the company.
Navratil said all recalls have now been announced.
The CEO added that there have been no confirmed cases of illness linked to the products to date.
The recall has put more pressure on the KitKat and Nescafe maker and its new CEO Navratil, who is seeking to revive growth through a portfolio review after management upheavals.
Navratil said that in December, the firm confirmed a quality concern at one of its factories in the Netherlands and began a precautionary recall across several European countries where the affected products were sold from the plant in question.
The recall has also put pressure on Nestle's shares.
