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Deep Dive - AI companions and chatbots: Friend or foe?

Deep Dive

Relationships are being redefined with AI chatbots on the rise. These digital companions are always available, always agreeable - but at what cost? And with the younger generation growing up as AI natives, how will this affect their ability to communicate and form relationships with another human? Steven Chia and Tiffany Ang sit down with Associate Professor Swapna Verma from the Institute of Mental Health and Associate Professor Jennifer Ang from the Singapore University of Social Sciences to unpack the pros and cons of forming close connections with our AI companions.

WHERE TO SEEK HELP  

If you or someone you know is struggling and needs support, please consider reaching out to one of the helplines below.   

Youthline: +65 6436 6612 (call), 8533 9460 (text) and over email at hello [at] youthline.sg (hello[at]youthline[dot]sg). Youthline provides free mental health support to youth via phone, email or a live chat service. It runs from 9am to midnight daily. Calls outside of operating hours are redirected to Samaritans of Singapore or the Singapore Civil Defence Force for emergency medical services.  

Samaritans of Singapore: 1767 (call), 9151 1767 (WhatsApp text) and over email at pat [at] sos.org.sg (pat[at]sos[dot]org[dot]sg). Samaritans of Singapore provides round-the-clock confidential emotional support for individuals in crisis, thinking about or affected by suicide. The call and text-based services are operational 24 hours a day, every day of the week.  

National Mindline: 1771 (call), 6669 1771 (WhatsApp) and through online webchat on the http://mindline.sg/fsmh website. This is a round-the-clock confidential national-level helpline. Beyond immediate counselling, those who require more support can be directed to the appropriate care and resources.  

Steven Chia

Steven Chia

Tiffany Ang

Tiffany Ang

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Deep Dive - AI companions and chatbots: Friend or foe?

Relationships are being redefined with AI chatbots on the rise. These digital companions are always available, always agreeable - but at what cost? And with the younger generation growing up as AI natives, how will this affect their ability to communicate and form relationships with another human? Steven Chia and Tiffany Ang sit down with Associate Professor Swapna Verma from the Institute of Mental Health and Associate Professor Jennifer Ang from the Singapore University of Social Sciences to unpack the pros and cons of forming close connections with our AI companions. WHERE TO SEEK HELP   If you or someone you know is struggling and needs support, please consider reaching out to one of the helplines below.    Youthline: +65 6436 6612 (call), 8533 9460 (text) and over email at hello [at] youthline.sg (hello[at]youthline[dot]sg). Youthline provides free mental health support to youth via phone, email or a live chat service. It runs from 9am to midnight daily. Calls outside of operating hours are redirected to Samaritans of Singapore or the Singapore Civil Defence Force for emergency medical services.   Samaritans of Singapore: 1767 (call), 9151 1767 (WhatsApp text) and over email at pat [at] sos.org.sg (pat[at]sos[dot]org[dot]sg). Samaritans of Singapore provides round-the-clock confidential emotional support for individuals in crisis, thinking about or affected by suicide. The call and text-based services are operational 24 hours a day, every day of the week.   National Mindline: 1771 (call), 6669 1771 (WhatsApp) and through online webchat on the http://mindline.sg/fsmh website. This is a round-the-clock confidential national-level helpline. Beyond immediate counselling, those who require more support can be directed to the appropriate care and resources.  

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Deep Dive - Why are younger workers leaving stable careers just a few years in?

Employees in Singapore are prioritising work-life balance over pay and benefits, and younger workers are switching careers fast. With attitudes toward work shifting, how can companies and workers close the expectation gap? In a post-COVID world shaped by AI, the challenge is clear: how do we maximise talent, find meaningful jobs while staying competitive? In this week’s Deep Dive, Steven Chia and Tiffany Ang sit down with recruiter Lee Shulin from Aslant Legal and Edwin Tan from the Institute for Adult Learning to explore why expecting a 1990s-era commitment from workers is no longer possible.

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Deep Dive - The good and the bad of online reviews - and how to read them

A restaurant recently faced a barrage of negative reviews which affected its Google rating. It sparked a conversation on how we leave and read online reviews. Are we too quick to criticise from behind our screens? And as consumers, are we able to tell the difference between thoughtful feedback and unfair criticisms? Steven Chia and Tiffany Ang sit down with Dr Elmie Nekmat from the National University of Singapore and online food reviewer Leong Yong Xin aka @foodbaby.sg, to unpack what it means to give and recognise an authentic review in a noisy digital space.

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Deep Dive - War on Iran: The hidden costs for Singapore - and best/worst case scenarios

Countries are feeling the ripple effects of the Middle East conflict, some bearing the brunt more than others. Are rising food and fuel prices only the tip of the iceberg? What is the hidden fallout we should be watching out for? Is there a silver lining for Singapore in this crisis? Steven Chia and Tiffany Ang sit down with Dr Reuben Ng from the Lee Kuan Yew School of Public Policy and Denise Cheok from Moody’s Analytics to find out what will happen if the conflict drags on.

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Deep Dive - Impact of some businesses moving out of Singapore - and what it means for jobs

Homegrown companies like Yeo's and Tiger Beer maker Asia Pacific Breweries Singapore are shifting their operations to neighbouring countries and some jobs will be cut as part of the move. What does this signal about Singapore’s competitiveness in the region and what other jobs do we want to create? Steven Chia and Tiffany Ang speak with Karen Teo, country manager for recruitment firm Quess Singapore and Professor Sumit Agarwal from National University of Singapore to examine which jobs will be hit the hardest when companies move overseas.

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