Alvin Tan on non-digital options for CDP customers
At least 99 per cent of customers of the Central Depository Pte Ltd (CDP) access its services digitally or over calls. Since September 2022, those who are less digitally savvy can use self-help booths at CDP’s SGX Vista premises to submit physical documents or seek in-person assistance. They can opt to book in-person appointments using the customer hotline. CDP service representatives also provide priority assistance or in-person meetings to customers who have difficulty accessing its digital services. The Monetary Authority of Singapore (MAS) expects CDP to address feedback about the adequacy of its non-digital customer support and closely monitor the performance of its customer service. MAS Board Member Alvin Tan said this in reply to an MP’s questions in Parliament on Wednesday (Apr 3).
At least 99 per cent of customers of the Central Depository Pte Ltd (CDP) access its services digitally or over calls. Since September 2022, those who are less digitally savvy can use self-help booths at CDP’s SGX Vista premises to submit physical documents or seek in-person assistance. They can opt to book in-person appointments using the customer hotline. CDP service representatives also provide priority assistance or in-person meetings to customers who have difficulty accessing its digital services. The Monetary Authority of Singapore (MAS) expects CDP to address feedback about the adequacy of its non-digital customer support and closely monitor the performance of its customer service. MAS Board Member Alvin Tan said this in reply to an MP’s questions in Parliament on Wednesday (Apr 3).
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