THE HIGHS, THE LOWS AND THE TURNING POINT
Nine years down the road, her conviction has paid off. Not only is Love, Bonito one of Singapore’s most popular homegrown fashion labels, it’s now profitable and expanding. And it shows no signs of slowing down. But it hasn’t been smooth sailing the whole way. In 2014, things got tough when one of the partners left the company to pursue other interests. And by 2016 — having thrown herself into the business for six years — Rachel herself was feeling severely burnt out. “Initially, I was fuelled by the excitement and fun of it. But as the team grew, I realised I was not only responsible for helping people put food on the table, but developing their potential as well. During difficult times, this became a burden because I wasn’t just doing it for myself anymore,” she says. “I began to wonder about my purpose and that of the brand. Working 24/7 with no fixed hours or days off can take a real toll on your family and personal life.”
It was during this crisis of faith that she was contacted by a customer asking to meet with her. It turned out to be a young lady who had undergone multiple brain surgeries and was paralysed down the entire left side of her body. Rachel says: “She told me she had lost her weight, her self-belief, her boyfriend — everything. But during her recovery, she chose to put on our clothing whenever she went out because it gave her the confidence to look at herself in the mirror and face the world. When I heard that, I had tears in my eyes and it dawned on me that this is why Love, Bonito exists. This is why we put so much effort, resources and an unreasonable amount of time into perfecting a piece of clothing.”